Terms and Conditions

1. Quotation and Acceptance

1.1. All estimates provided by Valley Sign and Design Inc. (“Valley Sign”) are based on the information available at the time of quoting. If the scope of work, specifications, or materials change, we reserve the right to revise the estimate accordingly.
1.2. Pricing is valid for 30 days from the date of the estimate unless otherwise specified. Acceptance of a quote confirms agreement to these Terms and Conditions.
1.3. Quotes include only the services and materials explicitly outlined. Additional work, revisions beyond the agreed scope, or changes in materials may incur additional charges. These will be communicated and must be approved before proceeding.

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2. Scope of Work and Project Delivery

2.1. Valley Sign will perform all services in a professional manner using qualified staff and quality materials appropriate to the project.
2.2. While we aim to meet all deadlines, timelines are estimates and may be affected by material delays, weather, supplier availability, or other factors outside our control.
2.3. For installations, the client is responsible for ensuring clear and safe access to the installation area, including any necessary permissions from landlords, municipalities, or property managers.
2.4. It is the client’s responsibility to review and approve all designs before production. Once approved, Valley Sign is not liable for any errors, omissions, or changes not identified during the proofing stage.

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3. Change Orders

3.1. Any client-requested changes made after design approval or once production has begun must be submitted in writing and will be treated as a change order.
3.2. Valley Sign will provide a revised quote or updated timeline for approval before proceeding with any requested changes.
3.3. Change orders may affect pricing, materials, and delivery timelines. Production will pause until written approval and any additional payment (if required) are received.
3.4. Minor adjustments that do not affect cost or production time may be completed at Valley Sign’s discretion.

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4. Invoicing and Payment

4.1. A 50% deposit is required upon acceptance of the estimate to initiate production. The remaining balance is due upon project completion, before pick-up or installation unless otherwise agreed in writing.
4.2. Invoices not paid within 15 days of the due date will incur a 3% monthly interest charge. Invoices overdue by 30 days or more may be subject to collection processes and additional fees.
4.3. Any extra costs incurred during production or installation (e.g. unexpected site conditions, last-minute design changes, or extra installation time) will be itemized and billed on the final invoice.
4.4. Accepted payment methods:

• E-transfer: allyson@valleydesigns.ca

• Cheque: Payable to Valley Sign and Design Inc.
  Mailing Address: PO Box 4089, Banff, AB T1L 1E5
  or
  Dropped Off To: 122C Eagle Crescent, Banff, AB

• Credit card: 3% processing fee applies

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5. Cancellations, Refunds & Ownership

5.1. In the event of a cancellation after deposit, the deposit may be forfeited to cover design time, materials, and administrative costs incurred to date.
5.2. If a project is cancelled after artwork development has begun but prior to production, Valley Sign reserves the right to charge for any design time incurred up to the point of cancellation.
5.3. No refunds will be issued after production has begun.
5.4. All original design concepts, digital artwork, proofs, and production files created by Valley Sign remain the sole property of Valley Sign and Design Inc. unless a written agreement specifies otherwise.
5.5. Unauthorized use, reproduction, or distribution of any designs, drafts, or layouts—including taking artwork to another vendor—is strictly prohibited and may result in legal action.
5.6. Release of artwork files for use outside of Valley Sign is available upon request and may be subject to a release fee.

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6. Liability & Warranty

6.1. Valley Sign warrants all manufactured and installed signs against defects in materials and craftsmanship for a period of one (1) year from the date of installation. During this warranty period, Valley Sign will repair or replace, at its discretion, any components found to be defective under normal use.
6.2. This warranty does not cover damage or failure resulting from improper maintenance, misuse, neglect, accidents, third-party alterations, or installation performed by anyone other than Valley Sign.
6.3. Once installation is complete, the client assumes full responsibility for the care, maintenance, and upkeep of the signage. Routine cleaning, inspection, and minor maintenance are considered the client’s responsibility.
6.4. Valley Sign’s warranty does not extend to damage caused by environmental or external factors, including but not limited to severe weather, windstorms, hail, flooding, snow load, ultraviolet exposure, or other natural events beyond our control.
6.5. Valley Sign is not liable for signage removed, altered, or damaged by external forces, vandalism, or municipal or property management actions.
6.6. Except as expressly stated in this section, Valley Sign disclaims all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.

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7. Governing Law

7.1. These Terms and Conditions form a binding agreement between the client and Valley Sign and Design Inc. and are governed by the laws of the Province of Alberta and the laws of Canada applicable therein.
7.2. These terms apply to this project and any future work undertaken with Valley Sign unless otherwise agreed in writing.

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